R INFINITY's 2-Year Warranty Explained: What's Covered, What's Not

August 7, 2026

Every R INFINITY television and speaker comes with a 2-year manufacturer warranty — twice the standard offered by most brands in this price segment. But "2-year warranty" is a phrase every brand throws around; the important question is what does it actually cover, and how do you claim service when you need it?

Here's the complete plain-language explanation of the R INFINITY 2-year warranty, along with the free installation and support that comes with every purchase.

What's covered

The 2-year warranty covers manufacturing defects and hardware failures under normal home use. Specifically:

Panel and display module issues — dead pixels beyond acceptable threshold, backlight failures, display flickering not caused by external input
Power supply — TV or speaker not powering on, sudden shutdowns unrelated to source
Internal electronics — mainboard failures, WiFi/Bluetooth module failures, HDMI or USB port failures
Speaker drivers, tweeters and amplifiers — distortion, no sound, blown drivers under normal listening levels
Included remotes and standard accessories — remote not pairing, buttons not responding (first 6 months)

If any of these happens within 2 years of your purchase date, R INFINITY repairs or replaces the affected component at no cost to you.

What's not covered

To be honest and transparent, here's what the warranty explicitly does not cover:

Physical damage — cracked screens, dents from mishandling, damage from dropping or moving the TV incorrectly
Water, humidity or lightning damage — installation in extreme conditions or damage from voltage surges (a good voltage stabiliser is highly recommended for premium TVs)
Damage from unauthorised repair — if the unit has been opened or worked on by a non-authorised technician, warranty is void
Consumables — batteries in the remote after 6 months, cables that show physical wear
Cosmetic wear — scratches on the bezel from routine cleaning, discolouration from prolonged sun exposure
Products with tampered serial numbers — the serial number sticker on the back must remain intact

Free installation, included with every purchase

Warranty is only half the story. R INFINITY also includes free professional installation on every product, anywhere in India:

Within Gandhidham and Kutch: our own service team installs your TV or speaker directly at your home, scheduled around your delivery.
Rest of India: installation is handled by our authorised partner network — still free of charge to you, coordinated as part of your order.

This isn't an optional upgrade. It's included in the price. You can read the full details on our Shipping & Delivery page.

How to claim warranty service

When something goes wrong, contact us as soon as possible with:

Your order number (from the order confirmation email)
Product model and serial number — the serial number is printed on a sticker on the back of the unit
A short description of the issue, with photos or a video where possible

Contact channels:

Phone: +91 99747 09416 (Mon–Sat, 10 am – 8 pm)
Email: rinfinityecommerce@gmail.com

Our team responds within 24 hours to arrange service — at your home if you're in Kutch, or via an authorised service partner elsewhere in India. Warranty service (including any repair or replacement) is completely free within the coverage terms.

What if my product arrives damaged?

If your parcel arrives visibly damaged, please:

Refuse the delivery at the door if possible
If you accept it, record a short video while unboxing before you unpack fully
Contact us within 48 hours with the video and photos

Damage in transit is arranged as a free replacement at no cost to you.

Why 2 years, not 1?

Most brands offer 1-year warranties because that's the industry-minimum in India. R INFINITY offers 2 years because we build for the long term, not the first year. If we're confident enough to stand behind our TVs and speakers for double the standard duration, that's a signal about how we design and test them.

The 2-year warranty is one of the reasons R INFINITY exists as a brand — not to be the cheapest option, but to be the option that still works well two years after you bought it.